In our commitment to ensuring your satisfaction, we have crafted this return policy to guide you through the process of returning items. Please take a moment to familiarize yourself with the terms and conditions outlined below. If you have any questions or require further assistance, our dedicated customer service team is here to help. Thank you for choosing Iron Crush.
Initiating a Return:
- Customers have a period of 35 days from the date of purchase to initiate a return.
- To qualify for a return, the item must remain unused, in its original condition, and be returned in the original packaging.
- Customers are required to contact our customer service team to initiate the return process.
- Please contact us at firstname.lastname@example.org and provide your order number and details about the item you wish to return.
- Customers are responsible for the shipping of returned items.
- The shipping fee associated with the return will be deducted from the final refund amount.
- In the case of damaged goods, customers will not incur a shipping fee for return.
- Upon receiving your return, we'll assess the items to ensure their new condition. If approved, the refund will be processed within 5-7 business days, automatically applied to your original payment method.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team.